At Oncostore, once an order has been placed, it cannot be cancelled, and the shipment cannot be refunded. However, if there are issues with the delivery or shipment, we offer the option to reship your order.
Important Points to Note
No Cancellation After Order Placement
Once an order is placed, it is immediately processed and prepared for shipping. For this reason, cancellations are not allowed.
No Refunds After Shipment
Refunds cannot be issued once the shipment has been dispatched.
Reshipping Option
In case of issues with the shipment or delivery, we are committed to reshipping your order at no additional cost.
Need Help?
If you have any questions or require assistance with your order, please do not hesitate to contact us. You can reach our support team via:
Email: info@oncostore-support.md
WhatsApp: Access through the link on our homepage
We appreciate your understanding of our policy and remain dedicated to ensuring you receive your products in a timely manner. Thank you for choosing Oncostore.